Frequently asked questions

You choose a product, upload a photo of your pet or family, and we help turn it into a keepsake-worthy image. The finished item is produced and shipped by our third-party print partners.

We aim for a result you’ll love, but we don’t promise an exact or “100% identical” likeness. If a result is unusable because of a problem on our side, we regenerate it for free.

Each creation session is valid for 7×24 hours from when it’s created and does not roll over. Unfinished, unpaid drafts may expire after that window.

Yes. Changing the style or photo by your own choice is a subjective regeneration, billed at USD 0.50 per generation. Regenerations needed because of a platform error are free. See the Terms §4.

Only photos you have the right to use. Please don’t upload other people without their consent, public figures, branded characters, or adult/violent content. See the Terms §3.

Credit/debit cards, Apple Pay, and Google Pay, plus PayPay for Japan orders and WeChat Pay / Alipay — all via Stripe. The options shown at checkout vary by order currency and region.

Immediately when your order is confirmed at checkout.

For physical orders, once your print file is ready you have 48 hours to give final confirmation. If you don’t confirm in time, the order is automatically cancelled and fully refunded — we don’t continue fulfillment after the window closes. See the Refund Policy §4.

Yes. On the checkout page choose “buy just the digital file” (USD 10.99 / JPY 1,980) — no address, no shipping. After payment and final confirmation you can download the ultra-high-resolution, watermark-free file from your order page and print it yourself if you like. You can also add the same file to a framed print order for USD 5.49 / JPY 980 (charged in your order currency).

Due to the nature of digital goods, digital files are non-refundable once downloaded. Before download, the usual refund rules apply (for example the automatic full refund if an order isn’t confirmed within 48 hours). See the Refund Policy.

As many times as you like. The download entry stays available on your order page long-term — sign in and re-download any time.

CFTH currently ships to the United States and Japan. Framed poster and postcard orders to Japan ship internationally from our US facility; import duties, if charged, are payable by the recipient (low-value orders are usually exempt). Matte and luster (unframed) poster orders for Japan are printed within Japan, so no import duties apply. See the Shipping Policy §1.

Shipping is free on all orders (US and Japan). Japan orders may incur import duties payable by the recipient — see the Shipping Policy.

About 2–5 business days to produce and print; transit then depends on the product. Framed posters: roughly 8–10 days for US orders, or typically 14–16 days for Japan orders (up to about 30 days). Matte and luster (unframed) posters: about 2–4 days for Japan orders and 4–6 days for US orders. Postcards: typically 8–11 days for Japan orders and about 3–6 days for US orders. These are estimates and can vary by product, carrier, and holidays.

After shipping, the tracking number syncs from our fulfillment partner within a few hours up to one business day. If your order shows “Shipped · tracking pending”, it’s already on its way — please check back. See the Shipping Policy §4.

It depends on your order type and status. Unpaid or not-yet-in-production orders can be cancelled and refunded; quality issues on our side are remade or refunded. Full rules are in the Refund Policy.

Send us photos within 14 days of delivery and we’ll arrange a free reshipment or a refund. See the Refund Policy §7.

Digital orders are generally non-refundable once downloaded or accessed. If a platform error made the file unusable, we regenerate it for free.

Your photos are used only for this custom order. Without your permission we don’t display or commercially use them, and we clear unpaid drafts after 90 days. See the Privacy Policy §5.

You can request deletion from your account or by contacting us; we aim to process it within 30 days (data tied to placed orders is kept for the legal financial period). Details are in the Privacy Policy §9 — or reach us via Contact and choose “Privacy”.

No. We don’t sell or share your personal information for advertising. See your US & California rights.