Frequently asked questions

You choose a product, upload a photo of your pet or family, and we help turn it into a keepsake-worthy image. The finished item is produced and shipped by third-party fulfillment partners such as Printful.

We aim for a result you’ll love, but we don’t promise an exact or “100% identical” likeness. If a result is unusable because of a problem on our side, we regenerate it for free.

Each creation session is valid for 7×24 hours from when it’s created and does not roll over. Unfinished, unpaid drafts may expire after that window.

Yes. Changing the style or photo by your own choice is a subjective regeneration, billed at USD 0.50 per generation. Regenerations needed because of a platform error are free. See the Terms §4.

Only photos you have the right to use. Please don’t upload other people without their consent, public figures, branded characters, or adult/violent content. See the Terms §3.

Credit/debit cards, Apple Pay, and Google Pay (via Stripe), plus PayPal.

Immediately when your order is confirmed at checkout.

For physical orders, once your print file is ready you have 48 hours to give final confirmation. If you don’t confirm in time, the order is automatically cancelled and fully refunded — we don’t continue fulfillment after the window closes. See the Refund Policy §4.

During MVP, CFTH ships within the United States only. See the Shipping Policy §1.

Shipping is max(carrier rate, USD 8.90), calculated at checkout. Orders of USD 100 or more ship free.

About 4–7 business days to produce, then roughly 7–14 days in transit. These are estimates and can vary by product, carrier, and holidays.

After shipping, the tracking number syncs from Printful within a few hours up to one business day. If your order shows “Shipped · tracking pending”, it’s already on its way — please check back. See the Shipping Policy §4.

It depends on your order type and status. Unpaid or not-yet-in-production orders can be cancelled and refunded; quality issues on our side are remade or refunded. Full rules are in the Refund Policy.

Send us photos within 14 days of delivery and we’ll arrange a free reshipment or a refund. See the Refund Policy §7.

Digital orders are generally non-refundable once downloaded or accessed. If a platform error made the file unusable, we regenerate it for free.

Your photos are used only for this custom order. Without your permission we don’t display or commercially use them, and we clear unpaid drafts after 90 days. See the Privacy Policy §5.

You can request deletion from your account or by contacting us; we aim to process it within 30 days (data tied to placed orders is kept for the legal financial period). Details are in the Privacy Policy §9 — or reach us via Contact and choose “Privacy”.

No. We don’t sell or share your personal information for advertising. See your US & California rights.