Commercial Disclosure
Last updated on July 29, 2026
Under Japan's Act on Specified Commercial Transactions, we disclose the following. This information also serves as the commercial disclosure for customers in the United States and other regions.
1Operator
Legal seller
LI TING (sole proprietor, Japan)
Operations manager
LI TING
Service name
CFTH (comesfromtheheart)
Address
1908-5 Shimoshingo, Hanyu-shi, Saitama 348-0047, Japan
Phone
+81 90-2376-8737 (support by email; hours weekdays 10:00–18:00 JST)
Email
hello@comesfromtheheart.online
2Price, fees & payment
Price
Shown per product; settled in USD (US) or JPY (Japan). Displayed prices are the total amount payable; final amount by server-side recalculation.
Digital file
Ultra-HD digital file: USD 10.99 / JPY 1,980 sold alone, or USD 5.49 / JPY 980 as an add-on to a framed print order (per your market currency).
Shipping
Free (included in the product price). Digital files: no shipping.
Payment
Cards, Apple Pay, Google Pay, PayPay, WeChat Pay, Alipay (via Stripe; options shown at checkout vary by currency and region). Charged at order confirmation.
3Delivery
Physical (framed poster)
Confirm within 48h; then production 2–5 business days + shipping 8–10 days (US) / typically 14–16 days, up to 30 days (Japan).
Physical (matte / luster poster)
Confirm within 48h; then production 2–5 business days + shipping typically 2–4 days (Japan) / about 4–6 days (US).
Physical (postcard)
Confirm within 48h; then production 2–5 business days + shipping typically 8–11 days (Japan) / about 3–6 days (US).
Digital
Immediate download after final confirmation.
4Returns (made-to-order)
Before final confirmation: cancellable. After confirmation: no change-of-mind returns. Paid but unconfirmed within 48h with no quality issue: auto-cancel & full refund. Defect/damage: refund or remake.
Digital files (including the add-on to a framed print order): due to the nature of digital goods, non-refundable once downloaded. Before download, the rules above apply.
Because this is a mail-order (distance) sale, no statutory cooling-off period applies.
5Governing law
Governed by the laws of Japan, without prejudice to mandatory consumer-protection rights in your country of residence.