Shipping Policy

CFTH currently ships to the United States (the 50 states, DC, and supported territories) and Japan. Framed poster, postcard, and T-shirt orders to Japan ship internationally from our US fulfillment facility; matte and luster (unframed) poster orders for Japan are printed at our partner facility in Japan. Please enter Japanese addresses in romaji (English letters). If an address turns out to be undeliverable by our fulfillment partner, we will contact you to correct it or cancel and refund the order.

Shipping is free on all orders — to both the United States and Japan. The price you see is the price you pay (Japan orders: see the Customs section below for possible import duties, which are not a shipping fee).

All physical items take about 2–5 business days to produce and print. Transit times then depend on the product:

• Framed posters (fulfilled in the US): roughly 8–10 days for US orders and typically 14–16 days for Japan orders (up to about 30 days depending on logistics).
• Matte and luster (unframed) posters (fulfilled close to you): about 2–4 days for Japan orders and 4–6 days for US orders.
• Postcards (fulfilled in the US): typically 8–11 days for Japan orders and about 3–6 days for US orders.
• T-shirts (fulfilled in the US): typically 7–9 days for Japan orders and about 4–6 days for US orders.

These are estimates and may be affected by the product, the fulfillment location, the carrier, holidays, and events beyond our control.

Once your order ships, the tracking number is synced from our fulfillment partner to CFTH. This sync can take from a few hours up to one business day — this is normal, and we do not promise a fixed tracking-sync SLA.

• When the tracking number is available, we email you and update your order details.
• If your order shows “Shipped · tracking pending”, your item is already on its way and the number simply hasn’t been written to the system yet — please check back rather than treating it as a problem.
• If more than 3 business days pass after shipping with no tracking email, please contact support.

Framed items ship in dedicated protective packaging. Large sizes (such as 24×36) use special packaging and may need an extra 1–2 days to pack. Matte and luster posters ship rolled in a rigid triangular tube that guards against creases and crushed corners. Postcards ship flat in protective packaging. T-shirts ship folded in a poly mailer. During MVP we do not offer gift wrapping and do not charge any gift-wrap fee.

If your item arrives damaged, report it within 14 days of delivery for a free reshipment or refund. If the carrier marks a parcel delivered but you did not receive it, contact us and we will help file a claim. See the Refund Policy for details.

Domestic US shipments are not subject to customs duties. Framed poster, postcard, and T-shirt orders to Japan ship internationally on DDU terms: if import duties or consumption tax are charged, they are payable by the recipient to customs or the carrier on delivery — these charges are not included in the product price or shipping fee. Low-value orders are usually below Japan’s tax-free threshold and incur no charges. Matte and luster poster orders for Japan ship from within Japan, so no import duties or customs apply. On origin: framed poster components are made in Japan and the printing technology comes from the US, with finished framed items printed and assembled at our US fulfillment facility and shipped internationally; matte and luster posters are printed on Japan-sourced paper, and Japan orders are printed at our partner facility in Japan; postcard blanks are sourced from Sweden, the US, Brazil, or China and printed at our US facility; T-shirts are 100% cotton with blank garments woven overseas, then printed direct-to-garment (DTG) and shipped internationally from our US facility.

You can ask us to change your shipping address any time before the order enters production. Once an order is in production, the address can no longer be changed.

Shipping questions? Use our Contact page or email hello@comesfromtheheart.online.