Contact us
We usually reply within 1 business day
Questions about an order, a refund, your data, or an image you uploaded? Here's how to reach us.
1How to reach us
- hello@comesfromtheheart.online
- Hours
- Monday–Friday, 10:00–18:00 JST
- Response time
- Usually within 1 business day
What we can help with
Order questions, refunds and after-sales, data deletion and privacy requests, image authorization, shipping and tracking, and complaints.
2Common questions
- Where is my order? →
Check your order details for the latest status and tracking.
- What is “final confirmation”? →
See Terms §6 and Refund Policy §4.
- How long do refunds take? →
Typically 3–10 business days — see Refund Policy §9.
- I want to delete my data →
See Privacy Policy §9 for the deletion process.